Privacy Policy

Last updated: March 25, 2026

Introduction

BouncBack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered missed call text-back service.

By using BouncBack, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you sign up for BouncBack, we collect:

  • Your name and email address
  • Business name and contact information
  • Phone number(s) you connect to our service
  • Billing information (processed securely by our payment provider)

Business Information

To train our AI to respond on your behalf, we collect:

  • Business description, services offered, and hours of operation
  • Website content (if you choose to share your URL)
  • Custom greetings and response preferences
  • FAQs and common customer inquiries

Call and Message Data

When our service operates, we collect:

  • Caller phone numbers from missed calls
  • Text message content exchanged between our AI and your callers
  • Call timestamps and conversation metadata
  • Lead information gathered during conversations

Usage Data

We automatically collect certain information about how you use our service, including:

  • Login times and feature usage
  • Dashboard interactions and settings changes
  • Device and browser information

How We Use Your Information

We use the information we collect to:

  • Provide the Service: Send automated text responses when you miss calls, engage with your callers, and capture lead information on your behalf
  • Train and Improve AI: Customize our AI responses based on your business information to provide accurate, helpful replies to your callers
  • Send Notifications: Alert you about new leads, conversation summaries, and important account updates
  • Process Payments: Handle subscription billing and payment processing
  • Improve Our Service: Analyze usage patterns to enhance features and user experience
  • Provide Support: Respond to your inquiries and resolve technical issues

Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

  • All data is encrypted in transit using TLS/SSL
  • Data at rest is encrypted using industry-standard encryption
  • We use secure cloud infrastructure with regular security audits
  • Access to personal data is restricted to authorized personnel only
  • We maintain regular backups and disaster recovery procedures

Message data is retained for the duration of your subscription plus 30 days. You can request deletion of your data at any time by contacting us.

Data Sharing

We do not sell, rent, or trade your personal information or your customers' data to third parties for marketing purposes.

We may share information only in the following circumstances:

  • Service Providers: We work with trusted third parties who assist in operating our service (e.g., cloud hosting, payment processing, SMS delivery). These providers are contractually bound to protect your data.
  • Legal Requirements: We may disclose information if required by law, court order, or government request.
  • Business Transfers: If BouncBack is involved in a merger or acquisition, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information when you explicitly authorize us to do so.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Close your account at any time

To exercise any of these rights, please contact us at contact@bouncback.com.

Caller Opt-Out

Individuals who receive text messages from our service on your behalf can opt out at any time by replying STOP to any message. Once opted out, they will not receive further automated messages from your BouncBack number.

Cookies and Tracking

Our website and dashboard use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyze site traffic and usage

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Children's Privacy

BouncBack is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

BouncBack
Email: contact@bouncback.com